Packages are generally dispatched the same day (on weekdays) after receipt of payment and are shipped via UPS with tracking and drop-off with signature. No handling fee's and shipping is always free on all orders. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Go to www.ups.com to check the ETA (Estimated Time of Arrival) of your package a day or so after shipping. Items are shipped from the manufacturer located in New Brunswick, Canada and it takes about. 1 1/2 day to clear customs. The general rule is to allow 5-10 business days for shipping.
We require a signature upon delivery of all packages shipped to you. If package is unable to be delivered to the address you provided the cost of the returned item will be removed of the cost of the item and a partial refund will be applied to your method of payment.
Shipping Damages and Claims
Important: Do not sign for a package that has been damaged in transit.
The carrier is responsible for all claims. Please carefully inspect the condition of the package in the presence of the carrier. We will make every effort to pack shipments securely. Please contact the shipping carrier when an item has been determined to be damaged due to carrier negligence.
Return new & unused items within 14 days of delivery for a refund. Items must be returned in their original product packaging & include all documentation, hadrware & original tags. We do not cover return shipping unless the product is defective.
You must contact us to initiate a return of merchandise. Without a return authorisation number, we cannot accept your return.
Items Not Covered in the Non-Defective Return Policy
Product or equipment that has been subjected to misuse, negligence, or accident; product or equipment that has been subjected to addition, modification, alteration, repair, or part substitution. Products or equipment that are not installed in conformity with the provide layout plan and / or installation instructions. Our products are designed to fit unmodified stock ATVs and/or UTVs.